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Email Unforgettable Car AI for support, refunds, billing questions or photo and video deletion. What to include; we reply within 1-2 business days.
Last updated: 2026-10-14
The fastest way to reach us is email: support@unforgettablecarai.app. We reply within 1-2 business days.
What we can help with
- Support. A video that won't generate, a photo that keeps getting declined, a download that doesn't work, or questions about using the site.
- Refunds. Read the Refund Policy first: failed videos are refunded as credits automatically, and some purchases can be refunded by email.
- Deleting your photos and videos. Tell us which files, or ask us to delete everything in your account. See the Privacy Policy.
- Billing questions. Credit packs, charges, receipts and credit expiry. Prices are on the pricing page.
What to include
- The email address you use to sign in.
- For a problem with a video, the task ID from My videos.
- A short description of what happened, and a screenshot if it helps.
Please send privacy and deletion requests from the email address on your account, so we can confirm the request is yours.